Return & Refund Policy

At Amber Gully, your satisfaction is important to us. We take pride in delivering stylish and comfortable Polo T-Shirts to customers across the United States, and we want you to feel confident when shopping with us. If for any reason you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy applies to all orders shipped within the United States.

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered. You may request a return within 30 days of receiving your item.

To be eligible for a return:

  • The item must be unworn, unused, and in its original condition
  • The item must not show signs of washing, damage, or alteration
  • All original tags and packaging must be included
  • Proof of purchase (order number or confirmation email) must be provided

Returns that do not meet these conditions may not be approved.

Non-Returnable Items

For hygiene and quality assurance reasons, we may decline returns if the item has been worn, washed, stained, or damaged after delivery. Items returned without prior authorization may also be refused.

How to Start a Return

To initiate a return, please contact our support team before sending any item back.

  • Email: support@ambergully.com
  • Phone: +19295684650

Please include:

  • Your full name
  • Your order number
  • The email address used for the purchase
  • The reason for your return request

Once your return request is reviewed and approved, we will provide instructions on how and where to send your item.

Please do not send items back without receiving return authorization.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as Amber Gully is not responsible for returns lost in transit.

Refund Processing – 10 Business Days

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 10 business days. The refund will be issued to your original method of payment.

Please note:

  • It may take additional time for your bank or credit card provider to post the refund to your account.
  • Original shipping charges (if any) are non-refundable unless the return is due to our error.
  • Refund timelines may vary depending on your financial institution.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include clear photos of the issue and your order number so we can resolve the matter promptly.

In such cases, we will work with you to provide a replacement or refund at no additional cost.

Exchanges

At this time, we do not process direct exchanges. If you would like a different size or item, please return the original item following our return process and place a new order once your return is approved.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled and must follow the standard return process once delivered.

Contact Information

  • Amber Gully
  • Killowatt PTY LTD
  • Everitt Street 11, 3046, Hadfield, Melbourne, Victoria, Australia
  • Email: support@ambergully.com
  • Phone: +19295684650

We are committed to providing transparent policies and dependable service to our customers across the United States. If you have any questions about returns or refunds, our support team is always ready to assist you.