Shipping Policy

At Amber Gully, we are proud to offer reliable shipping services across the United States. Our goal is to make your shopping experience smooth, transparent, and stress-free from checkout to delivery. This Shipping Policy outlines how we process, ship, and deliver your Polo T-Shirt orders within the USA.

Shipping Coverage

Amber Gully currently ships exclusively within the United States. We do not offer international shipping at this time. All orders must include a valid U.S. shipping address to be processed and fulfilled.

Free Shipping

We are pleased to offer free standard shipping on all orders within the United States. There are no hidden fees or surprise shipping charges at checkout. The total you see at checkout is the total you pay.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding U.S. federal holidays.

During high-volume periods, promotional events, or holidays, processing times may be slightly extended. We appreciate your patience and understanding during these times.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Time

After processing, standard delivery within the United States typically takes approximately 5–10 business days depending on your location.

Please note:

  • Delivery times are estimates and not guaranteed.
  • Shipping delays may occur due to carrier issues, weather conditions, or other factors beyond our control.
  • Rural or remote areas may experience slightly longer transit times.

We work with trusted shipping partners to ensure your order arrives safely and efficiently.

Order Tracking

Once your order ships, you will receive a confirmation email that includes tracking details. You may use the tracking number provided to monitor the progress of your shipment.

If you do not receive tracking information within a few days of placing your order, please contact us and we will be happy to assist.

Incorrect Address Information

Please ensure that your shipping address is accurate and complete at checkout. Amber Gully is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping details, please contact us immediately. While we cannot guarantee changes once an order has been processed, we will do our best to assist.

Lost, Delayed, or Damaged Shipments

If your package appears lost, significantly delayed, or arrives damaged, please contact us as soon as possible so we can investigate the matter with the carrier.

For assistance, please reach out to:

  • Email: support@ambergully.com
  • Phone: +19295684650

Please include your order number and a detailed description of the issue so we can resolve it promptly.

Contact Information

  • Amber Gully
  • Killowatt PTY LTD
  • Everitt Street 11, 3046, Hadfield, Melbourne, Victoria, Australia
  • Email: support@ambergully.com
  • Phone: +19295684650

We are committed to providing a dependable and transparent shipping experience for our customers across the United States. If you have any questions regarding your order or our shipping process, please do not hesitate to contact us.